Troubleshooting Automated Communications

Worried you are not receiving communications from the Center for Accessible Resources (CAR)?

In efforts to communicate with faculty, CAR's systems has been customized to send automated messages in response to requests or other actions taken by students. While automated, these messages are timely and contain important information regarding student academic accommodations and may require immediate action.

While the sender of these messages is AccessibleResources@LaneCC.edu, since they are originated from our secure database provider, they may be going to a spam folder. Those concerned they're not getting CAR email may try the following:

#1 Check your @lanecc.edu email address.
Due to FERPA, CAR is only able to send information pertaining to LCC students to @lanecc.edu email accounts.

#2 Check your spam folders.
Please make sure that AccessibleResources@LaneCC.edu is listed as a safe sender in your Digitar account.

#3 Check the trash in case the email was deleted.
When searching for this email, please note that the subject line is formatted in the following way:
Accommodation Notification for [Student L#], [Class information: CRN and title]

#4 Make sure emails do not get automatically forwarded to an outside email address.
This can cause issues with our systems. Please make sure that this setting is off or manually check your @lanecc.edu account which is synced with CAR's systems.

If all else fails, please contact CAR or the HelpDesk (X4444) to discuss this item. It is the commitment of our department to make sure that you are getting the information that you need. Thank you for your work in making sure that you are receiving these communications.

To request this information in an alternate format (Braille, digital, audio, or large print), please contact Center for Accessible Resources: (541) 463-5150 (voice); 711 (relay); Building 19, 231; or AccessibleResources@lanecc.edu.