SHeD - Student Help Desk

Student Technology Guide - Big List

Need more help?
Try help.lanecc.edu!

Index:

• AskLane (searchable database of questions and answers about Lane)
• Assign/Drop server (some departments have their own servers for access to assignments)
• Accessible technology (campus technical resources for students with disabilities)
• Blogging (how to get started blogging and why)
• Browser optimization and plug-ins (get your browser in shape for Moodle and other tools)
• Campus computer log on (how to log on using your L number or a generic log on)
• Computer checkout (checking out laptops for 2 hours, media arts options)
• Computer labs and printing (where and how to find a computer to work on and print)
• Computer tutoring (check out this wide variety of options for computer tutoring)
• Digital citizenship (how to keep yourself and others safe online)
• Center for Accessible Resources (resources for students with documented disabilities)
• Downloading/uploading files (how to get stuff or put stuff online)
• Email (you have to have email to enroll at Lane, and there are many free options)
• Encyclopedias and dictionaries online (Lane's Library has a list of some of the best)
• Enrolling at Lane (how to get started at Lane)
• Facebook for Lane (where to find Lane's Facebook, or get started on your own)
• Google Drive - Google Docs (free online storage and applications-it's in the cloud!)
• Instagram for Lane (Lane's photo-sharing site)
• Lane Technology Appropriate Use Policy (rules for using Lane computers)
• LaneTV (telecourse viewing options)
• LaneDrive (Lane's and other cloud-based storage for saving/storing your files)
• Learning system software (Moodle and other on and offline systems)
• LETS Learn & Earn (find tech-related jobs for students)
• Library tech resources (great tools for research and lots more)
• LinkedIn for Lane (professional networking's online home)
• Moodle (how to use Lane's learning management system)
• myLane (registering for courses and managing your personal information at Lane)
• Online classes (if you're organized and self-motivated, they may be for you)
• Paying your bill online (how to you myLane to pay)
• Passwords and PINs (using Lane's online systems safely and securely)
• PDFs (what they are, how to download them, use them, create them)
• Printing, copying and scanning (campus options for printing and duplicating)
• Registering for courses (how to use myLane to register)
• Searching Lane's website (how to use Lane's site search tool)
• SHeD (one-on-one help for all your Lane tech needs and questions)
• Social media (all the options at Lane, Facebook, Twitter and more)
• Software registration for student discounts (how to prove you're a student)
• Telecourse viewing options (where and how to view telecourse broadcasts)
• Tutoring services (where to get extensive help using computers)
• Twitter for Lane (follow Lane on Twitter for live news)
• Uploading/downloading files (how to get stuff and put stuff online)
• Wifi access on campus (how to connect your wireless devices)
• YouTube for Lane (the Lane Tubers Cafe is the channel for LCC videos)

Computer tech topics and resources

Here's an alphabetical directory of topics and resources related to using tech at Lane.

• AskLane
  • AskLane is a good tool to try when you can't find an answer to a question about Lane. It's a searchable database of answers to commonly asked questions about Lane Community College.
  • If you don't find the answer you need, email your question to AskLane@lanecc.edu.
  • The Lane site search tool can also help you find a specific department or other information.
• Assign/Drop Novell file server
  • Some departments use a computer network file server system to allow students to access assignment documents and files, or to upload/submit completed assignments.
  • In a class using this file server system your instructor will assign you a log in name and password/PIN to allow you access to the system and to upload or download files.
• Accessible technology for people with disabilities - Center for Accessible Resources
  • Assistive technology is any object or device that aids a person with a disability.
  • If you have a documented disability, Center for Accessible Resources may be able to help you.
  • See what assistive technology is available in the library.
• Blogging
  • A blog is a a website containing a writer's or group of writers' own experiences, observations, opinions, etc., and often having images and links to other websites.
  • Blogs are used in a variety of Lane courses to give students an alternate mode of communicating their ideas. Blogs are also used by many Lane departments to provide news and information.
  • Lane Community College Blog Network - a listing of current department and faculty blogs
  • Free blogging sites are available, including the following commonly-used sites:
    
    • Tumbler
    • WordPress
    • Blogger
• Browser optimization, plug-ins
  • Browser check for Moodle (checks for browser and plug-in capability for using Moodle)
  • Working online with Moodle and other course technologies requires that you have an up to date version of the Firefox or Chrome browsers, with appropriate plug-ins and browser settings.
  • Students may find that older computers sometimes are not capable of running the most current version of the Windows operating system or the Mac OS, which in turn may make it impossible to install and use the most current version of Firefox or Chrome. They may then encounter problems using Moodle or other online learning systems.
  • Download Firefox or Chrome from the site links below. Visiting these sites will also tell whether you have the latest version of the browser installed.
    
    • Download Firefox
    • Download Chrome
• Campus computer log on
  • User your myLane password to log in to a computer in any campus computer lab.
  • If your myLane password does not work, lab assistants have generic log in capability to help you log in.
  • See Passwords, password and PINs in this directory for more information.
• Computer checkout
  • Laptops for use in the Library (2 hours)
  • For Media Arts Students
• Computer labs and printing
  • Save money and frustration by using LCC computers on campus with tech support nearby.
  • Printing is available at the computer labs, in the library and in the lobby of Building 1. See Printing, Copying and Scanning in the directory below for more information.
  • Help and computer lab procedures-how to save your work and more.
  • Computer lab locations, hours and services.
• Computer tutoring
  • See Tutoring below in the directory.
• Digital citizenship
  • Being a good digital citizen means, among other things, that you should be aware that your computer-based and especially online information is likely to be public, everything you do online is public, and that you will be held accountable for any action you take.
  • It is vitally important to respect/educate/protect yourself and others in the digital universe. More information on digital citizenship is at digitalcitizenship.net.
  • Using campus computer labs responsibly is also part of good digital citizenship.
  • Lane Technology Use Rights and Responsibilities Policy
• Center for Accessible Resources
  • Do you have a documented disability? Center for Accessible Resources can help you with technology too!
  • See Assistive technology in this directory for information on special tech tools for people with disabilities.
• Downloading/uploading files
  • Information on this and much more at the Computer Labs Help and Procedures page.
• Email
  • Lane doesn't provide student email accounts.
  • There are many free email options such as Yahoo and Google Gmail, all of which provide you with a web-based account interface that you can access from any computer connected to the internet.
  • You need your own email account to register at Lane. Don't use a friend's or parent's email account since you will need your own account to receive important email from the college.
  • Keep your current email address updated at myLane to make sure you can always receive messages from Lane and from your instructors, including through Moodle.
• Encylopedias and dictionaries online
  
  • Lane library's list of online encyclopedias and dictionaries.
• Enrolling at Lane
  • Enrolling first requires that you have an email account. Get a free personal email account at Gmail, Yahoo, Hotmail etc.
  • Steps to enroll: the page at this link will guide you through the enrollment process, whether you are a first-time college student, a prior college student, a re-enrolling student or a College Now high school student. You'll also find links for Academic Advising, New Student Resources and myLane.
  • Enrolling requires you complete an online application form.
  • You may also apply for financial aid using an online form.When your enrollment process is complete you'll receive your student L number for logging in to myLane.
  • Enrollment and Student Financial Services is the web site where you find everything related to enrolling, paying your bill and so much more. SHeD Knowledgebase information on the(New Sudent Information Session and New Student Academic Advising:
    • Problems completing the New Student Information Session or New Student Academic Advising.
    • Information and deadlines for the New Student Academic Advising process.
• Facebook for Lane
  • "Friend" Lane and get the latest campus news delivered to your timeline!
  • Facebook home page - sign up or get more information about Facebook.
  • See Social Media in this directory for more social media options.
• Google Drive - Google Docs
  • Free online applications with free online storage - access documents you've created in Google Drive (or files you've uploaded) anywhere you can access the internet.
  • Offers word processing, spreadsheets, presentations, forms, calendars and more.
  • Already use Gmail? Then you already have a Google account and can get started with Google Drive.
  • Converting a Word document to a Google Drive word processing document.
  • Converting a Google Drive word processing document to Word format.
  • Link to Google - To get started, click Sign In, and on the next page click Create An Account.
• Instagram for Lane 
  • See photos that Lane has shared on Instagram.
  • Instagram home page - sign up or get more information about Instragram.
  • See Social Media in directory list for more social media options.
• Lane appropriate use of technology policy
  • Summarizes what Lane computer users need to know about the laws, College policies, and guidelines that affect computer use.
  • Provides examples of inappropriate behavior and describing the consequences for violators.
• LaneTV
  • Lane-TV is a 24-hour cable TV station offering a variety of live and pre-recorded educational programming.
• Learning systems software used in Lane courses
  
  • Many Lane academic department areas have courses that use lab-based or online learning systems software.
  • Many courses that use learning systems software offer lab-based instruction in using these types of software. Check with your instructor for the availability of tutoring.
  • There are many products used across Lane courses, for example the McGraw-Hill (textbook publisher) products which include Connect and SIMnet.
  • Moodle is a learning management system used by most Lane courses to organize and deliver content, which may include other learning systems software also. The SHeD offers help using Moodle and also has an open-enrollment non-credit course that uses Moodle to teach Moodle. See Moodle in this directory for more information.
• LETS Learn and Earn
  • LETS Learn and Earn Technology Student worker program helps students find technology-related jobs in departments all over campus.
• Library tech resources
  • Lane's Library is state-of-the-art! Check out these tech resources:
    
    • Assistive technology
    • Citation guides and EasyBib
    • Encyclopedias and dictionaries
    • Printing, copying and scanning
    • Research databases
• LinkedIn for Lane
  • Include Lane LinkedIn in your professional networking.
  • LinkedIn home page - sign up or get more information about LinkedIn.
  • See Social Media in this list for more social media options.
• Moodle
  • The SHeD can answer all of your questions on using Moodle. Call them, email them or drop by.
  • Moodle is a web site that provides Lane's LMS (learning management system) technology.
  • To log in to Moodle use your L number and the same password you use for myLane.
  • After you log in to Moodle you'll see a list of your current classes to work in.
  • Moodle is used for:
    • General course delivery and management.
    • Providing the syllabus and other course documents.
    • Displaying a week-by-week class schedule.
    • Giving quizzes and exams and other assignments.
  • Moodle Help for Students is a Lane course offered in Moodle to teach you how to use Moodle.
  • Moodle FAQ (frequently asked questions) from the Moodle organization.
  • Moodle Student Orientations are offered periodically during the year.
  • SHeD Knowledgebase topics on using Moodle:
    • General information and logging in
      
      • What is Moodle?
      • User/computer requirements for Moodle.
      • How to log in to Moodle.
      • Can't log in to Moodle? (but can log in to myLane)
      • Can't log in to Moodle or myLane (both).
    • Navigating Moodle
      
      • Getting around in Moodle with the "breadcrumbs" navigation bar.
      • Using Moodle Books.
      • Docking and undocking Moodle blocks.
    • Quizzes, assignments, downloading and uploading
      • How to download a file from a course in Moodle (see PDFs in this directory also).
      • How to take a quiz in Moodle.
      • Submitting an assignment by using the Moodle text editor.
    • Communication
      • How to configure messaging in Moodle.
      • Using Moodle discussion forums.
      • Participating in a chat in Moodle.
      • How to send a message in Moodle.
    • Grades
      • Viewing your grades in Moodle.
      • Viewing your activity report with grades in Moodle.
      • How to use the Joule Grader to view a graded activity.
    • Other topics
      • Copy and paste in Moodle-alternate techquiques.
      • Using My Private Files, uploading/creating folders.
• myLane
  • myLane is your home base for all your personal accounts and information at Lane. You'll find an icon link for myLane at the bottom right of every Lane web page.
  • You log in (sign in to access your account) to MyLane for the first time using your student L number and temporary password (provided to you after enrolling at Lane). The myLane system will ask you to create a new password when you log in for the first time.
  • When you first log in to myLane you'll also be prompted with a message to first complete the New Student Information Session, a brief guide to going to school at Lane.When you have completed the New Student Information Session you'll be able to register for classes-click the myEnrollment tab in myLane to add or drop classes, get class book lists, print a class schedule and much more.
  • More how-to topics for myLane from the SHeD Knowledgebase:
    • Paying your bill on myLane (and other options).
    • Temporary password for myLane - What it looks like and when you should receive it.
    • myLane password change instructions - How to change your myLane password.
    • Changing security questions - How to change your account protection security questions.
    • Transcripts - How to order transcripts of your grades from myLane, both online and in person.
    • Name Withheld - How to restrict or release personal information access in myLane.
  • The SHeD can answer all of your questions on using myLane. Call them, email them or drop by.
• LaneDrive (and other free options for storing your stuff in the cloud)
  
  • Save your work online (in the cloud) in the Lane LaneDrive system-a good solution when you don't have a flash drive with you!
  • It's available from home, at Lane, or anywhere you have an Internet connection.
  • Note: Student files are deleted during the break between terms and students should copy or backup files with removable media.
  • Other good options for cloud storage include:
    • Google Drive (read about it in the directory above).
    • DropBox
    • Microsoft OneDrive
    • There are lots more, so search online for more options.
• Online classes
  • Online classes are classes taken from anywhere in the world you have access to the internet.
  • LaneOnline - Distance Learning - online classes explained, online vs. hybrid, whether online classes are a good idea for you
  • Online classes are offered in almost every department, but require good time management and self-discipine.
  • Tips for taking online classes - advice from the Business Department but they are good tips for all departments and all online classes!
  • Test proctoring - Information on how to arrange testing in an off-campus location.
  • Moodle is the web site where online classes at Lane are administered. See the Moodle entry above for more information.
• Paying Your Bill
  • The Enrollment and Student Fincial Services guide to tuition, fees and payments. Includes information on paying your bill at myLane.
• Passwords used at Lane
  • Your myLane password is used for myLane, Moodle and campus computer log in.
    
  • Other passwords are used in specialized areas of the Lane system.
• PDFs
  • PDF, or Portable Document Format, is a file format used to represent documents independent of application software, computer hardware, and operating system. Each PDF file captures a complete description of a fixed-layout document, including the text, fonts, graphics, and other information needed to display it.
  • Many instructors and departments make documents available in PDF format to ensure that users can open the document.
  • Many PDFs open automatically in your web browser. If it doesn't automatically open, download it and double-click on it to open it.
  • All you need to open and view a PDF is Adobe Reader. You probably already have it, since it is a common web browser plug-in. You can download or upgrade Adobe Reader at the Adobe web site.
  • Many common applications, like MS Office, make it easy to convert documents to PDF format using the Save As command or Save As PDF command (found in the File menu/tab).
• Printing, copying and scanning
  • Limited free printing is available from Library desktop computers and Library laptops.
  • Printing is currently not available from personal laptops.
  • Guide to library printing, scanning
• Registering for courses at myLane
  
  • myLane is your home base for all your personal accounts and information at Lane. You'll find an icon link for myLane at the bottom right of every Lane web page.
  • Whether you are a first-time or continuing college student, the Enrollment and Financial Services guide to registering for courses will give you all the information you need.
  • If you haven't logged into myLane before, go to myLane and initiate your myLane account using the temporary myLane password sent to you via email, and then you will be prompted to complete the New Student Information Session. The New Student Information Session is a brief guide to going to school at Lane.
  • If you are a first-term student at Lane, before you can register for classes you will also have to complete an New Student Academic Advising session (New Student Academic Advising).
  • When you have completed the New Student Information Session and New Student Academic Advising you'll be able to register for classes-click the myEnrollment tab in myLane to add or drop classes, get class book lists, print a class schedule and much more.
  • Troubleshooting problems with the New Student Information Session and New Student Academic Advising:
    • Problems moving past the New Student Information Session or New Student Academic Advising portions of the admissions process.
    • How to complete the New Student Academic Advising, information on deadlines, etc.
• Searching Lane's website
  
  • The Lane site search tool is linked both in the upper right corner and in the footer of every Lane web page and can also help you find a specific department or other information. Just type in the key words related to what you want to find.
  • AskLane is a searchable database of specific questions and related answers about Lane.
• SHeD - Student Help Desk for 1-on-1 help
  • When you can't find the answer to your questions, you can call, email, or drop by the SHeD for help on any technology issue.SHeD assists students with Moodle, myLane, wireless access and other academic technologies.
  • Use the SHeD Knowledgebase for answers to commonly asked questions. Just click on the folder with the topic you're interested in. You'll then see a list of topics to choose from!
• Social media
  
  • Lane has Facebook and Twitter accounts for Lane news and events. Look at the bottom right of any Lane page for the Facebook and Twitter icons.
  • Lane also has Instagram, LinkedIn, and YouTube accounts.
  • All social media at Lane is available at this link, including the many departments that use social media.
  • Social media standards at Lane from the LCC Marketing and Public Relations web site.
• Software registration - proving student status
  • Adobe products
  • Microsoft - MS Office
  • Contact the SHeD for more information and help on other products.
• Student drop-in computer labs
  • Don't have a computer? Come to campus and use a computer!
  • Tech assistance is always available, but time with individual students is limited.
• Telecourse viewing options
  • Telecourse viewing options include LaneTV, on-campus viewing and more
• Tutoring Services and resource centers with tutors
  • Tutoring Services is free and offers a computer lab with technical assistance.
  • TRiO Student Support Services also offers tutoring for qualified students.
  • The Lane Counseling department can help you with other academic, career and personal needs.
  • Computer Labs have technical assistance available, but time with individual students is limited
  • Math Resource Center
  • Science Resource Center
  • Other academic departments also having tutoring available-just go to the department or toyour instructor and ask!
• Twitter for Lane
  • Follow LaneTitans from your personal Twitter account, or see the Lane Twitter feed at the link above.
  • Twitter home page - sign up or get more information.
  • See Social Media in this directory for more social media options.
• Uploading/downloading files
  • Information on this and much more at the Computer Labs Help and Procedures page.
• WiFi access on campus
  • WiFi is free for students at Lane.
  • Use it for your smartphone, tablet and laptop computer.
  • Campus WiFi connection information from the SHeD Knowledgebase
• YouTube for Lane
  
  • Subscribe to Lane Tubers from your personal YouTube account, or see all of Lane's video content directly from the Lane YouTube site at the link above.
  • YouTube home page - sign up or get more information.
  • See Social Media in this directory for more social media options.