SHeD - Student Help Desk

Student Technology Guides

Here are some links to Student Help Desk (SHeD) guides to using the wide range of technology you'll encounter at Lane, from myLane to everyday applications.

Need one-one-one help? The SHeD can help you by phone, email, in their drop-in lab or by live text-chat go to the "Live Support ONLINE" icon to the left on this page and other SHeD pages.

What level of help do you need? Choose the link below that would be most useful for you!

• Show me the SHORT LIST of basic stuff I need to know to get started with tech at Lane.
  • The SHORT LIST cuts to the chase and gives you a small list of essential topics on using academic technology at Lane.
• Show me the BIG LIST of all the topics and let me choose.
  • The BIG LIST is an all-inclusive list of topics and information related to everything a student needs to know about using academic technology at Lane.
• Take me to the Moodle short course on using tech at Lane: learn quickly, earn a Lane Tech Master badge!
  • The course takes you through several essential tech topics important for going to school at Lane, from enrolling and registering to using campus computer labs.
  • There is no fee for this course, and it won't show in any way on your college course transcripts--it is just a quick and easy way for you to become fluent in using academic technology at Lane.
  • Enrolled at Lane? You can self-enroll in the course when you click on the link above and log in to Moodle using your regular L number and password for myLane.
  • Not yet enrolled? You can still access the course as a guest, but you can't take quizzes and earn a badge until you are enrolled.