Out-of-State Academic Student Complaint Procedure
In compliance with the Higher Education Opportunities Act of 2008, the U.S. Department of Education (USDOE) conducted a Negotiated Rule Making Process in 2010, and institutions offering distance education must provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student's state.
Students enrolled in online classes at Lane Community College who reside out-of-state should follow the Complaint Procedures listed in Lane's Student Rights and Responsibilities to resolve concerns. Online students have the same rights and responsibilities as those students enrolled in on-campus courses.
Complaints are addressed through informal and formal processes. It is suggested that students first try to resolve an issue through the informal report and resolution process before submitting a formal complaint.
The college department responsible for overseeing student complaints is the Office of Academic and Student Affairs located on Lane's main 30th Avenue campus, Building 3, second floor, (541) 463-5732. Students who have concerns involving harassment or discrimination should see specific procedures listed in the College Online Policy and Procedure System.
- Affirmative Action Guidelines and Complaint Procedure
- Disabilities: Americans With Disabilities Act Complaint Procedure
- Student Complaint Procedure: Formal
If after following the college procedure the issue cannot be resolved internally and the student seeks additional resolution, students can refer to the contacts below for the appropriate state agency or accrediting body.
Lane Community College is regionally accredited by the Northwest Commission on Colleges and Universities (NWCCU). Information regarding their complaint process can be found on the NWCCU website.
Students may also contact the Oregon Department of Community Colleges and Workforce Development (CCWD) by phone at (541) 947-2401 or by email to donna.j.lewelling@state.or.us.
Complaint Contacts by Location | |
| Alabama | Alabama Department of Postsecondary Education |
| Alaska | Alaska Commission on Postsecondary Education |
| Arizona | Arizona State Board for Private Postsecondary Education Student Grievance Procedure |
| Arkansas | Arkansas Department of Higher Education - See Appendix J: Student Grievance Procedure |
| California | Bureau for Private Postsecondary Education |
| Colorado | Colorado Department of Higher Education Student Grievance Procedure |
| Connecticut | The Office of Financial and Academic Affairs for Higher Education Education & Employment Information Center |
| Delaware | Delaware Department of Education |
| Florida | Florida Department of Education Student Grievance Procedure |
| Idaho | Idaho Board of Education Student Grievance Procedure |
| Indiana | Indiana Commission on Proprietary Education |
| Iowa | Iowa College Student Aid Commission |
| Kansas | Board of Regents Student Grievance Procedure |
| Kentucky | Kentucky Council on Postsecondary Education Student Grievance Procedure |
| Louisiana | Louisiana Board of Regents Student Grievance Procedure |
| Maine | Maine Department of Education |
| Maryland | Maryland Higher Education Commission Student Grievance Procedure |
| Massachusetts | Massachusetts Board of Higher Education Student Grievance Procedure |
| Michigan | Michigan Department of Energy, Labor & Economic Growth Student Grievance Procedure |
| Minnesota | Minnesota Office of Higher Education Student Grievance Procedure |
| Mississippi | Mississippi Commission on College Accreditation |
| Missouri | Department of Higher Education Student Grievance Procedure |
| Montana | Montana University System, Montana Board of Regents |
| Nebraska | Nebraska 's Coordinating Commission for Postsecondary Education Student Complaints |
| Nevada | Nevada Commission on Postsecondary Education Student Complaints |
| New Hampshire | New Hampshire Postsecondary Education Commission Student Grievance Procedure |
| New Jersey | New Jersey Commission of Higher Education Student Grievance Procedure |
| New Mexico | New Mexico Higher Education Department Student Grievance Procedure |
| North Carolina | North Carolina Community College System, Office of Proprietary School Services Student Grievance Procedure |
| North Dakota | North Dakota State Board for Career and Technical Education |
| Ohio | Ohio State Board of Career Colleges and Schools Student Grievance Procedure |
| Oklahoma | Oklahoma State Regents for Higher Education |
| Oregon | Department of Education - Private and Career Schools Office |
| Pennsylvania | Pennsylvania Department of Education Student Grievance Procedure |
| Puerto Rico | Puerto Rico Council on Higher Education |
| South Carolina | South Carolina Commission on Higher Education Student Grievance Procedure |
| South Dakota | South Dakota Board of Regents Student Grievance Procedure |
| Tennessee | Tennessee Higher Education Commission Complaint Form |
| Texas | Texas Higher Education Coordinating Board Student Grievance Procedure |
| Utah | Utah Division of Consumer Protection Student Grievance Procedure |
| Vermont | Vermont State Board of Education Student Grievance Procedure |
| Virginia | Private & Out-of-State Postsecondary Education Student Grievance Procedure |
| Washington | Washington Higher Education Coordinating Board |
| Washington DC | Education Licensure Commission |
| West Virginia | West Virginia Higher Education Policy Commission Student Grievance Procedure |
| Wisconsin | Wisconsin Educational Approval Board Student Grievance Procedure |