FastLane Service Option Selection Form | Information & Academic Technology

THE AGREEMENT

Full Service

IT provides fast computer equipment
IT provides college-wide software installed in a basic image
IT provides installation of all work-related, college adopted software as requested
IT provides full support and troubleshooting
IT installs updates on all standard software during off-hours
IT installs updates on all college-adopted software during normal working hours as requested
Service requests are given high priority

Self Service

IT provides fast computer equipment
IT provides college-wide software installed in a basic image
End user installs all work-related, college adopted software
IT provides re-installation of basic image, if requested
End user installs updates on all standard software and agrees to install when notified by IT to ensure campus is kept at the same versions
End user installs updates on all college-adopted software, either when needed or when notified by IT
Service requests are given medium priority

Slow Lane

IT provides standard computer equipment
IT provides college-wide software installed in a basic image
IT provides installation of all work-related, college adopted software as requested, when possible
IT provides full support and troubleshooting, when possible
IT installs updates on all standard software, when possible
IT installs updates on all college-adopted software, when possible
Service requests are given low priority